SmoothSpan Blog

For Executives, Entrepreneurs, and other Digerati who need to know about SaaS and Web 2.0.

Helpstream in the News

Posted by Bob Warfield on December 24, 2008

There’s been a lot of great blogging activity around my company, Helpstream, lately. 

The latest is Paul Greenberg’s write up on CRM 2009 where he tells what really sets Helpstream apart:

Each of them is a genuine gem – in the case of Helpstream, I can’t even find a flaw. 


This is my paradigm company for a CRM 2.0 feature set.  Para-digm.  They seem to have it all together.  They are the ones that I use as the example of the difference between CRM 2.0 and Web 2.0.  They are my numero uno for explaining the difference between CRM 2.0 and Web 2.0.

Thanks for the kind words, Paul!  This is exactly the kind of discussion we have with our partner Oracle, which is extremely interested in the whole “Social CRM” phenomenon.  Helpstream is, as Paul suggests, a really unique combination of traditional Customer Service technologies with some new Web 2.0 technologies that really rocks the house with new levels of ROI.

Also on deck are a couple of fabulous articles about Helpstream’s recent move to the Amazon Cloud.   Larry Dignan says we are “the blueprint” for how others can move to the cloud.  Thomas Foydell says Helpstream “moved up a whole other level” relative to other SaaS vendors like Salesforce and Netsuite by moving its datacenter into the cloud. 

They’re both great articles if you want to know more about the company that is my day job.

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